Support
Email support@joinbuddy.cards. Include your account email and, for a question about a scan, the card’s name.
Common questions
How do I restore my purchases?
Sign in to the same Buddy account you used before, with Apple or the same email. Then open the Account tab, tap your plan and choose Restore purchases.
Make sure your iPhone is signed in to the Apple ID that made the purchase.
How do I cancel Buddy Pro?
Apple manages the subscription. On your iPhone, open Settings, tap your name, then Subscriptions, then Buddy, and tap Cancel Subscription.
Cancel at least 24 hours before the renewal or trial end date to avoid the next charge. You keep Pro until the end of the period you’ve paid for. Deleting the app doesn’t cancel it.
How do I get a refund?
Apple handles all payments, so refunds go through Apple. Go to reportaproblem.apple.com, sign in with your Apple ID, choose “Request a refund” and pick the Buddy purchase.
How do I delete my account?
In the app, open the Account tab, tap your name, then Delete account. Your account, scans, photos, grade estimates and collection are deleted, and it can’t be undone.
If you subscribe to Buddy Pro, cancel it first in iOS Settings, because deleting your account doesn’t stop Apple billing. Can’t open the app? Email privacy@joinbuddy.cards from the address on your account.
A grade estimate looks wrong
Retake the photos in soft, even light without glare, with the whole card in frame. If it still looks off, email us the card name and what you expected. Once the card comes back from the grader, logging the real grade in the app helps us check Buddy’s accuracy.
See also the Privacy Policy and Terms of Use.